Shipping
Yes, we currently ship to Hong Kong, KSA and UAE. We are actively working to expand our shipping options to more countries. Stay tuned for updates on additional locations!
Once your order is ready, shipping times vary by location: Singapore: 2-3 business days / Hong Kong: 1-2 business days / UAE: 5-7 business days. These are estimated shipping times and may vary due to customs or other factors. You will receive a tracking number once your order ships.
We offer free delivery on orders above a certain amount. Shipping costs vary based on your location and will be calculated at checkout.
Once your order has been shipped, we will share the tracking number with you, allowing you to track your package directly.
All our orders include insurance for added peace of mind during transit. If you believe your package is lost or damaged, please reach out to us, and we’ll assist you in resolving the issue promptly.
Returns & Warranty
At Daiya Jewels, each piece of jewelry is meticulously tailored to your size. At the moment, for domestic and international orders, we do not accept returns, exchanges, or resizing requests.
Our warranty covers one complimentary repair within six months of order delivery, given that the damage is caused by a manufacturing defect. This does not include wear or tear, broken chains, chipped stones etc.
Once your order is placed, you have 48 hours to make any amendments except for delivery details. After this time, the order will be processed and sent to our workshop, and we will no longer be able to facilitate changes. If you notice a mistake in your order, please contact us at xxx, and we will do our best to assist you.
General
You can contact our customer service team through the contact form on our Contact Us page, our chatbox, or by email at contact@daiya-jewels.com. We're here to assist you with any questions or concerns!
To keep your DAIYA jewelry looking its best, follow our care guidelines. Visit our Jewelry Care page for detailed tips on cleaning, storing, and maintaining your pieces.
Yes, we offer a comprehensive size guide under our INFO section. It provides detailed instructions for determining the correct size for rings, bracelets, and necklaces. Should you require any further assistance, please don’t hesitate to reach out to us.
VAT and import duties may apply depending on your location. For customers in Singapore, the applicable VAT is 7%. For customers in Dubai, a 5% VAT applies, along with 5% import duties. Please note, import tax and duty are subject to your own country’s regulations and will not be an expense covered by Daiya
The lead time is typically 15-20 business days for sourcing materials and crafting your piece in our workshop. After that, shipping times will vary depending on your location.