Shipping

Do you ship internationally?

We currently ship to Hong Kong, Singapore, and select GCC countries: United Arab Emirates, Saudi Arabia, Qatar, and Oman. More regions coming soon.

How Long Does Shipping Take?

You'll receive a tracking number once your order ships. Hong Kong: 1–2 business days | Singapore: 2–3 business days | GCC: 5–7 business days

How Much Does Shipping Cost?

We offer free, hassle-free delivery on all orders.

How can I track my order?

You'll receive a tracking number once your order ships.All orders are fully insured for peace of mind.

What should I do if I think my package is lost or damaged?

All our orders include insurance for added peace of mind. If you believe your package is lost or damaged, please reach out to us, and we’ll assist you in resolving the issue promptly.

Returns & Warranty

What is your return and exchange policy?

At Daiya Jewels, each piece of jewelry is meticulously tailored to your size. At the moment, for domestic and international orders, we do not accept returns, exchanges, or resizing requests.

Do you offer warranty?

Our warranty covers one complimentary repair within six months of order delivery, given that the damage is caused by a manufacturing defect. This does not include wear or tear, broken chains, chipped stones etc.

Can I edit my order after it's been placed?

Once your order is placed, you have 48 hours to make contact us for any amendments except for delivery details. After this time, the order will be processed and sent to our workshop, and we will no longer be able to facilitate changes.

General

How can I get in touch with your customer service department?

You can contact our customer service team through the contact form on our Contact Us page, our Whatsapp, or by email at contact@daiya-jewels.com. We're here to assist you with any questions or concerns!

How Should I Care for my DAIYA Pieces?

To keep your DAIYA jewelry looking its best, follow our care guidelines. Visit our Jewelry Care page for detailed tips on cleaning, storing, and maintaining your pieces.

Do You Have a Size Guide?

Yes, we offer a comprehensive size guide under our INFO section. It provides detailed instructions for determining the correct size for rings, bracelets, and necklaces. Should you require any further assistance, please don’t hesitate to reach out to us.

Will I Pay Duties and Taxes?

Customs fees and import duties may apply based on your shipping location and are the responsibility of the customer.

What is the lead time for my order?

The lead time is typically 15-25 business days for sourcing materials and crafting your piece in our workshop. After that, shipping times will vary depending on your location.